We write to you about your account and your children's books, and never to bring you back. Three emails are optional and off until you turn them on. We never email your child, and TaleTykes sends no push notifications, so nothing we do can make a device buzz.
The three optional emails
| In Settings | The switch | What it sends |
|---|---|---|
| "A summary on Mondays" | "Email me what my readers read" | A short note on Mondays saying what your readers finished, roughly how many words they read, and their favorite book. Nothing is sent in a week when nobody read. |
| "A nudge before bedtime" | "Email me an hour before story time" | One email a day, to you, an hour before the earliest bedtime you have set, with the subject "About an hour until story time". |
| "Hearing about new things" | "Tell me when something new arrives" | News about TaleTykes, a few times a year at most. |
To turn one on or off:
- Open Settings and choose Emails and reminders.
- Press the switch. It saves straight away.
The bedtime nudge needs at least one reader with a bedtime. Until then its switch cannot be turned on, and the page tells you where to set one; see Time limits and bedtime.
Unsubscribing without signing in
Each of the three has a link in the email itself that turns it off without signing in. Many mail apps also show their own unsubscribe button for these three. The link only turns off the kind of email it came in, and you can turn it back on in Settings at any time.
The emails that always come
These are about something that happened to your account or to a book, so they have no switch.
- Signing in and your account: "Confirm your email address", "Set a new password", "Welcome to TaleTykes", emails confirming a change of address, "We have updated one of our notices", and emails about closing, suspending or reopening your account.
- Books: a book is ready, is waiting for you, could not be finished, or is being checked, and our answer when you ask us to look at a book again.
- Payments: "Your free trial ends on" a date, "Your payment did not go through" and its reminders, "Your card is about to expire", "That is sorted", "Your plan has ended" and "Your gifted plan has ended".
- Your child's safety: safety alerts, which cannot be turned off. See Safety alerts.
- Your readers growing up: a note about 30 days before a reader turns thirteen, and another on the day, if you have told us when that is.
- Your data: "Your copy of everything is ready", when you asked us for a copy.
- Quiet accounts: "We are about to close your account", if the account has no readers and nobody has signed in for a long time. It is not a reminder to come back.
- Our replies: "We have replied", followed by the subject of your question.
- Occasional service messages about your own account, which say there is nothing to unsubscribe from.
Some emails go to other people because of something you did, such as inviting someone to read along or sending someone a gift.
Replies to your questions
When you ask us something from Help in your dashboard, our answer is on that page, not in the email. The email only tells you we have replied, because an answer might mention your child, and an email is a copy we cannot take back.
If our emails are not arriving
If mail to your address comes back undelivered, we stop sending most emails to it, and Settings shows "We cannot reach you by email". See Emails not arriving.
If you think you are getting an email you should not, write to support@taletykes.com or see Contact.