Help center
How can we help?
Search our guides, start with the basics, or write to us if you cannot find what you need.
New to TaleTykes? Start here
For everyone
- What TaleTykes is and how it works
What TaleTykes does, who it is for, what you and your child each do, and how your child's choices become a book they can read along with.
- Setting up your account, step by step
Every step of the first run, from creating the account and the one-time card check to adding your first reader and handing the device over.
- Why we ask for a card before you add a child
The adult check behind the card step: why the law needs it, what happens to your card, what we keep, and where to see that it is done.
- The four age groups
What each age group gives your child, how the books differ in length, pictures and chapters, and how to choose the right group.
- Sprout and Grove, our two plans
What each plan costs, how many books and readers it covers, and how to choose between them.
- How stories and pictures are checked
The checks on what your child asks for, on the finished story and on every picture, what your child sees when a check says no, and when a person reads something.
Browse by topic
Every article we have, grouped the way you would look for it.
Getting started
Setting up your account, the card check, your first reader and your first book.
8 articles
Your account
Signing in, passwords, two-step sign-in, updated notices and closing an account.
10 articles
Readers and age groups
Adding a child, the four age groups, sign-in pictures and PINs, and each reader's settings.
14 articles
Making books
How a book is made, the choices your child makes, and what happens when one cannot be finished.
11 articles
Reading together
Read-along, Pip's voice, recording your own, reading offline and printing a book.
11 articles
Plans and billing
Sprout and Grove, your monthly books, extra readers, payments, codes and gifts.
15 articles
Sharing and devices
Sharing with another grown-up, setting up a tablet, and who can sign a reader in.
7 articles
Safety and privacy
How stories and pictures are checked, alerts, the shared library, and what we keep.
13 articles
Schools and classrooms
Classes, sign-in cards, books with questions, school plans, and linking a child at home.
12 articles
Fixing a problem
A book that is taking a while, no sound, a child who cannot sign in, and how to reach us.
6 articles
Still need a hand?
Write to us at support@taletykes.com and a person will answer. There are no bots and no ticket numbers.
For anything urgent about a child's safety or privacy, write to privacy@taletykes.com. Short answers to common questions are on the questions page.