The sign-in email didn't arrive

Sign-in emails usually arrive within a minute or two. If yours hasn't, check the address you typed, check spam, then ask for a code or a new link. We limit how often you can ask, so wait before you try many times.

What to look for

• From: hello@mail.taletykes.com
• Subject for a link: "Your TaleTykes sign-in link"
• Subject for a code: the code, then "is your TaleTykes code", for example "1234 5678 is your TaleTykes code"

Steps

1. Check the address. Go back to the sign-in page and read the address you typed. A typo is the most common cause.
2. Check spam and junk. Search your mail for "taletykes".
3. Check other inboxes. Some mail apps sort messages into Promotions, Updates or Other.
4. Wait a minute, then check again.
5. Ask for a code. On the "Check your email" page, press "Email me a code instead". See Sign in with an 8-digit code.
6. Ask for a new link only after the earlier steps. The old link, if it shows up late, may still work for 5 minutes.

Limits

You can ask for 3 links per 5 minutes and 3 code emails per 5 minutes. If you go over, you will see: "Too many links asked for. Wait a few minutes and try again." Wait, then ask once. See Too many tries.

If it still doesn't arrive

• Add us to your contacts. Add hello@mail.taletykes.com so your mail treats us as a known sender.
• Work or school mail. Some organizations block outside senders. Use a personal address, or ask your administrator to allow hello@mail.taletykes.com.
• Try another browser or device for the link. Mail apps that cut links cause "This link is incomplete". A code avoids that.
• Mailbox full. Free some space and ask again.

Common questions

Is the email safe? It comes from our address and only ever asks you to press "Yes, sign me in". If you didn't ask for it, ignore it. Nobody can sign in without pressing the button.

The link opened but says it's expired. See Link expired or already used.

Still nothing? Write to support@taletykes.com from a different address and tell us the address you tried.