Too many tries
What the rate limits are for links, codes and two-step checks, and how long to wait before you try again.
Updated November 2, 2026 · 2 min read
We limit how often you can ask for links and codes, and how many times you can try a code. This keeps other people from guessing their way into your account. Waiting a few minutes clears most limits. The two-step lock lasts 15 minutes.
The limits
| What | Limit | If you pass it |
|---|---|---|
| Sign-in links | 3 per 5 minutes | "Too many links asked for. Wait a few minutes and try again." |
| Code emails | 3 per 5 minutes | Wait, then ask once more. |
| Code tries | 5 per 5 minutes | Wait, then ask for a new code. |
| Two-step checks | 5 per 5 minutes | Wait, then try again. |
| Wrong two-step codes in a row | 5 | The check locks for 15 minutes. |
What you'll see for two-step
"Too many tries. Wait 15 minutes, or sign out and use a backup code."
You have two choices:
- Wait 15 minutes, then enter a fresh authenticator code.
- Sign out and use a backup code. Sign in again, then enter a backup code at the two-step check. See Backup codes.
What to do for links and codes
- Stop asking. Each request counts toward the limit.
- Wait 5 minutes.
- Ask once, and check the email you already have first. It may have arrived late. See Sign-in email didn't arrive.
If it doesn't work
- You still see the message after waiting. Wait the full time. The window is measured from your earlier tries.
- You have no backup codes. Wait out the 15 minutes. If you can't, email support@taletykes.com from the address on the account.
- A child is locked, not you. That is a different limit. See Child is locked out.
Common questions
Is my account locked? No. The limit applies to the step you were on, not to your account.
Does this affect my trial? No.
Read more: The 8-digit code didn't work. Or write to support@taletykes.com.
Related articles
The 8-digit code didn't workWhy a sign-in code can be rejected, how many tries you have, and how to get a fresh one.Backup codesWhat backup codes are, how to use one at the two-step check, and what to do if you lost yours.The sign-in email didn't arriveWhere to look when the sign-in link or code email is missing, and how to ask again without hitting the limit.My child isn't on "Who is reading?"Why a child may be missing from the reading page, and what to check in consent, the trusted browser and cookies.
Still stuck?
Write to us with what you were trying to do and what you saw on screen.