Contact us
Email is the way to reach us for now. Write from the address you sign in with, so we can find your account.
Put these in your message
- What you were trying to do, and the step you were on.
- The exact words of any message on screen.
- The device and browser (for example, iPad with Safari).
About your child’s information
To see, download, correct or delete what we hold about your child, or to withdraw consent, write to the same address with “Privacy request” in the subject. Our notice for parents explains what we collect and how long we keep it.
These answer most questions
The sign-in email didn't arriveWhere to look when the sign-in link or code email is missing, and how to ask again without hitting the limit.My child is locked outAfter 5 wrong tries in a row, a child is locked for 15 minutes. Wait it out, or reset how they sign in from the family page.Give consent for your childWhat the consent page asks you to choose, how the card check works, and how to change your choices later.Cancel a planHow to cancel TaleTykes from Account → Billing, what happens to the time you paid for, and how to cancel by email.See, download or delete your informationHow to see, download, correct or delete what TaleTykes holds about your child, or withdraw consent.