Cancel a plan

How to cancel TaleTykes from Account → Billing, what happens to the time you paid for, and how to cancel by email.

Updated November 2, 2026 · 2 min read · For families

You cancel from Billing in the menu at the top of your family page. Cancel any time before the trial ends and you pay nothing more.

Steps

Sign in and open Billing.
Press Cancel plan.
Stripe's page opens. Confirm the cancellation there.
You come back to Billing, which says when the plan ends.

The plan stays on until the end of the period you paid for, or the end of the trial. Nothing more is charged after that. Books your children already have stay on their shelves.

If you can't open Billing

Email support@taletykes.com from the email address on your account and say you want to cancel. We ask you to write from that address so we know the request comes from you.

Cancel and delete are different

Canceling a plan ends the subscription. It does not delete your child's information. To close your account or delete a child, say so in an email. See See, download or delete your information.

What we can't tell you here

This page doesn't cover refunds for time already paid for. If you have a question about a charge, contact us and we will answer it.

Common questions

Can I change my mind?

Yes. Until the plan ends, open Billing, press Manage billing and renew the plan on Stripe's page.

Can someone else cancel for me?

Only someone who signs in to your family account.

Will I be charged if I cancel during the trial?

You pay nothing more if you cancel before the trial ends. The $0.50 card check at the start is refunded either way.

Do I need to say why?

No. Stripe's page asks, and you can skip it.

Still stuck?

Write to us with what you were trying to do and what you saw on screen.