Fixing problems
Emails that don’t arrive, sign-in trouble, sound and devices.
My child isn't on "Who is reading?"Why a child may be missing from the reading page, and what to check in consent, the trusted browser and cookies.The 8-digit code didn't workWhy a sign-in code can be rejected, how many tries you have, and how to get a fresh one.The link expired or was already usedWhy a sign-in link says it expired or was already used, and how to get a working one.A passkey isn't workingWhat to try when the passkey prompt doesn't appear or fails, and how to get in another way.Private browsing and cookiesWhy private windows and cleared cookies sign you out and un-trust a reading device, and what to change.The sign-in email didn't arriveWhere to look when the sign-in link or code email is missing, and how to ask again without hitting the limit.Too many triesWhat the rate limits are for links, codes and two-step checks, and how long to wait before you try again.
Still stuck?
Write to us with what you were trying to do and what you saw on screen.