My child isn't on "Who is reading?"

Why a child may be missing from the reading page, and what to check in consent, the trusted browser and cookies.

Updated November 3, 2026 · 2 min read · For families

"Who is reading?" lists only children in that family whose consent has been granted, on a browser you have trusted. If your child is missing, check consent first, then the browser.

Sign in and open your family page.
Look at your child's card. The status is "Needs your OK" until consent is granted.
If it says "Needs your OK", press Give your OK and finish the page, including the card check. See Give consent.

Check the browser

The reading page only works on a browser you have trusted.

Sign in as yourself on the device.
Open Children and choose Sign-in and devices on your child's card.
Under "Trust this device for" your child's name, press Trust this device.
Open "Who is reading?" again from the Open the reading space button on your family page.

A trusted browser lasts 180 days. Clearing cookies or using a private window removes it. See Private browsing and cookies.

Check the family

Children appear only under the family they belong to. A device trusted by a different family shows that family's children.
Check that you added the child on the right account, with the right email address.

If it doesn't work

What you see	What to do
Child shows "Needs your OK"	Finish consent.
Child shows "Ready to read" but is not listed	Trust the browser again, then reload.
Page is empty	Make sure you are using a normal window, with cookies on.
Child appears but is locked	See Child is locked out.

If none of these help, write to support@taletykes.com with your child's nickname and the browser you are using.

Common questions

Do I add the child again? No. They already exist on your family page. Fix consent or trust instead.

Can I see "Who is reading?" before I trust a browser? No. The page says "This device isn't set up for reading yet". Press Trust this device first.

Related: Set up a reading device.

Give consent for your childWhat the consent page asks you to choose, how the card check works, and how to change your choices later.Set up a reading deviceHow to trust a browser for your child, choose how they sign in, and what to do if cookies get cleared.Private browsing and cookiesWhy private windows and cleared cookies sign you out and un-trust a reading device, and what to change.The 8-digit code didn't workWhy a sign-in code can be rejected, how many tries you have, and how to get a fresh one.

Still stuck?

Write to us with what you were trying to do and what you saw on screen.