Sign in with an 8-digit code

If the email link is hard to open, ask for an 8-digit code instead. We email the code, and you type it on the sign-in page. A code lasts 5 minutes and you get 5 tries.

Steps

1. Ask for an email link as usual. You land on the page "Check your email" at /auth/check-email.
2. Press "Email me a code instead".
3. Open the email. The subject starts with the code, in the form "1234 5678 is your TaleTykes code". It comes from hello@mail.taletykes.com.
4. Type the 8 digits on the sign-in page.

When to use a code

• Your mail app is on a different device from the browser where you want to sign in.
• Your mail app cuts links and you see "This link is incomplete".
• A security program in your mail keeps using the link before you do.

Limits

If it doesn't work

• "That code didn't work. Check it, or ask for a new one." Check each digit, then ask for a new code. See The code didn't work.
• Too many tries. Wait for the 5-minute window to pass. See Too many tries.
• No email. Check your spam folder and the address you typed. See Sign-in email didn't arrive.

Common questions

Is a code less safe than a link? Both go to your email and expire after 5 minutes. A code is also limited to 5 tries.

Do I still need two-step sign-in? If you turned on two-step, or you have a teacher account, you will be asked for your authenticator code after you sign in. See Two-step sign-in.

Back to the usual route: Sign in with an email link. For anything else, write to support@taletykes.com.