If you have forgotten your password, you can set a new one from the sign-in page. We email you a link, and the link takes you to a page where you choose the new password.
Setting a new password
- On the sign-in page, choose "Forgotten your password?". You can also go straight to the page for a new password.
- Type the email address you signed up with, and choose "Send me a link".
- Open our email, "Set a new password", and choose "Choose a new password".
- Type your new password and choose "Set my password".
- When the page says "Your password has been set, and you can now sign in with it.", choose "Sign in" and sign in with the new password.
The link does not sign you in by itself. If you use two-step sign-in, you still need a code from your app after the new password, so a link in somebody else's hands is not enough to get in.
If you are already signed in, the page for a new password takes you to your account instead. To change a password you still know, use Settings > Account and security; Changing your email address, password or name explains how.
Why the page does not say whether we found you
Whatever address you type, the page answers "If there is an account with that address, a link to set a new password is on its way." We say the same thing whether or not the address has an account, so that nobody can use the page to find out who uses TaleTykes. If no email arrives, your account may be under a different address, so try any other address you might have signed up with.
The link works once, for an hour
The link in the email works once, and only within an hour of being sent. If you open an old link, or one you have already used, the page says "That link no longer works". Choose "Send me another link" to start again. If you asked more than once, use the newest email.
Password rules
- A password needs at least 10 characters, and it can have up to 200.
- Choose one you have not used anywhere else. A few ordinary words strung together is easier to remember and harder to guess than a short word with symbols in it.
If the email does not arrive
- Wait a few minutes, then look in your spam or junk folder and in any other folders or tabs your email uses.
- Check that you typed the address you signed up with.
- If you asked many times, the page may say "Too many attempts. Please wait and try again." Wait up to 15 minutes, then ask once more.
- If nothing comes, see Our emails are not arriving.
If you can no longer get into the email account itself, we cannot send you a link. Write to us at support@taletykes.com or use Contact, and tell us the address the account uses.
After you have set it
Setting a new password this way does not sign out any device that is already signed in. If you reset it because you think somebody else knows your old password, sign in and then change the password once more in Settings > Account and security, because a change made there signs every other device out. It is also worth turning on two-step sign-in.