Your account
Signing in, passwords, two-step sign-in, updated notices and closing an account.
10 articles
In the order most people need them
- If you cannot sign in
What to do when TaleTykes will not let you in, from a password that does not match to a lost code or an account that is closing or suspended.
- Resetting your password
How to set a new password from the sign-in page, how long the emailed link lasts, and what to do if the email does not arrive.
- Two-step sign-in
How to add a code from an authenticator app to your sign-in, keep your backup codes safe, and turn it off again.
- Changing your email address, password or name
How to change the address you sign in with, your password, or the name we greet you by, and what each change asks of you.
- Confirming your email address
What the confirmation email is for, whether you have to open it, and what to do if it never arrived or the link has run out.
- The language of your pages and your child's stories
How to read your own pages and emails in English or Spanish, and how that differs from the language your child's stories are written in.
- When we ask you to read an updated notice
Why we sometimes ask you to read one of our notices again, what waits until you do, and where to see what you have agreed to.
- Closing your account
How to close your TaleTykes account, what happens during the 30 days before it is deleted, and why you should cancel your plan first.
- What happens to an account nobody signs in to
When we remove an account that has gone unused for a long time, the one email we send first, and how to keep your account.
- If your account has been suspended
What a suspension means, what stops and what is kept, and how to ask us about it.
Still need a hand?
Write to us at support@taletykes.com and a person will answer. There are no bots and no ticket numbers.
For anything urgent about a child's safety or privacy, write to privacy@taletykes.com. Short answers to common questions are on the questions page.