Fixing a problem
A book that is taking a while, no sound, a child who cannot sign in, and how to reach us.
6 articles
In the order most people need them
- A book is taking a while
What the waiting screen and the book labels on your pages mean, what happens to a book that stops, and when to write to us.
- No sound, or the highlight does not follow
What to check when a book is silent, Pip does not speak, the voice stops partway, or the highlighted word does not keep up.
- Your child cannot sign in
What each sign-in message on your child's screen means, and how to fix a device that is not set up, a lock after wrong tries, a limit, or a reader who was signed out.
- Our emails are not arriving
Where a missing email from us usually is, which emails only come if you ask for them, which links run out, and what to do if we have stopped writing to your address.
- A page will not load
What to try when a TaleTykes page will not open, shows an error, or stops working without the internet, in the order most likely to fix it.
- How to contact us
The ways to reach a person at TaleTykes, signed in or not, and where to write about privacy, your child's safety, security and copyright.
Still need a hand?
Write to us at support@taletykes.com and a person will answer. There are no bots and no ticket numbers.
For anything urgent about a child's safety or privacy, write to privacy@taletykes.com. Short answers to common questions are on the questions page.