Plans and billing
Sprout and Grove, your monthly books, extra readers, payments, codes and gifts.
15 articles
In the order most people need them
- Sprout and Grove, our two plans
What each plan costs, how many books and readers it covers, and how to choose between them.
- Your monthly books
How the monthly allowance works, what each kind of book uses, when the books come back, and what "Books left this month" means.
- Extra books
Buying books on top of your plan, what the three packs cost, how the books are used, and what happens to them later.
- Extra readers
Adding room for another child to your plan, what it costs, how many books it brings, the limit on each plan, and how to remove one.
- Change your plan
Moving between Sprout and Grove, or between paying monthly and yearly, where each change is made, and what it charges.
- Cancel your plan
How to cancel, when your plan actually stops, what you keep afterwards, and how to start again later.
- When a payment does not go through
What happens when your card is declined, which emails we send and when, what still works, and how to put it right.
- Update your card
How to change the card your plan is paid with, and the reminder we send before a card expires.
- Refunds
When a book is given back to you automatically, how to ask for money back, and what a refund does to books you bought.
- Receipts, invoices and sales tax
Where to find what you have paid, the currency we charge in, when sales tax is added, and what the History list on Plan and books shows.
- Use a code
Where to enter a gift code or a promotion code (a promo code, voucher or coupon), what each kind adds, and what the messages mean.
- Give books as a gift
How to buy books for another family, what they receive, how long the code lasts, and what we keep about you.
- Tell a friend
How to share your link, what your friend has to do, when the books arrive, and the limits on how many we add.
- Plans paid by a group, or given by us
What it means when a group pays for your plan or we have given you one, what your plan page says, what you can change, and what happens when it ends.
- When buying is paused on your account
Why you might see a notice that buying is paused, what still works while it is, and how to sort it out.
Still need a hand?
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